Refund/Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@parrajewels.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and put things right.

Exceptions — non-returnable items
Certain items cannot be returned, such as custom products (special orders or personalised items). Please get in touch if you have any questions or concerns about your specific item.

Please note that there are no refunds or exchanges for commissioned bespoke pieces, engagement rings, or wedding bands. However, if the item is found to be faulty, Parra Jewels Ltd reserves the right to repair or remake the item for you.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please bear in mind that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@parrajewels.com.

The cost of return postage is the responsibility of the customer.

HOW TO MAKE A RETURN

  1. Safely package your item using the original packaging and box, and write your Return Authorisation Number clearly on the front of the packaging.
  2. Please include the following paperwork:
    • Your original purchase receipt
    • A copy of your confirmed return email from Parra Jewels Ltd.
  3. Send your return to the address below. We recommend sending your return via a tracked and insured delivery service such as Royal Mail Special Delivery, as we do not accept responsibility for items lost or stolen in transit.
  4. Your refund will be issued within 3–5 days of your item being received at our showroom. The full purchase amount will be returned to the same payment method used for the original purchase. If there are any issues with your refund, we will contact you directly.

PLEASE SEND RETURNS TO:

Parra Jewels Ltd.
JeDeCo, Unit 1.10, First Floor
OXO Tower Wharf, Barge House Street
South Bank, London
SE1 9PH

EXCHANGES

Exchanges are possible within 30 days of original purchase, and only if the relevant products are available. Exchanges will be dispatched once the returned item has been received in the appropriate condition. Please note that there are no exchanges for made-to-order items (bespoke commissions, wedding rings, and engagement rings).

The quickest way to ensure you receive what you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.